DFI NFII Ultra: Mean Green Dream Machine
by Wesley Fink on July 30, 2003 6:25 PM EST- Posted in
- Motherboards
DFI NFII Ultra: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
DFI’s easily obtainable RMA policy can be found by visiting their U.S. website at www.dfiusa.com and by clicking on the Support hyperlink at the menu listed on the left of their home page. The international DFI site is linked from this site, or can be accessed at www.dfi.com. Further Technical Support and FAQ's are available at this main site. There are links at the main site to a dedicated site for the LanParty series motherboards, which can be directly accessed at www.lanparty.com.tw. If you would like to RMA your DFI motherboard, DFI suggests that you should first contact the vendor from where you purchased your motherboard before reaching out to DFI's tech support and RMA.
For US customers, Technical Support is available by email at techsupport@dfiweb.com. DFI's tech support response time was excellent, coming in just 26 hours after our original email. The reply from the technical support representative was a sincere attempt to solve our problem, and the advice offered was helpful. The experience left a very positive impression of DFI’s commitment to customer satisfaction. Hopefully, some of the more recognized motherboard makers will follow in the footsteps of companies like DFI in terms of tech support.
DFI offers very clear instructions for motherboard returns as well as any technical support questions – for both US and international customers. Those who cannot find a local resource should send their Tech Support inquiries to the main site in Taiwan. DFI seems to be expanding their on-line resources, and there was more on-line information available than we found in the last look at DFI. There is more good news: the information and resources are easy to find without going through endless links. DFI has done an outstanding job of making customer service a priority, and we think many of you will be pleasantly surprised at the responsiveness you will find in your contacts at DFI.
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Anonymous User - Thursday, October 16, 2003 - link
I have been considering this mobo for some time and I read the reviews here and at Tomshardware. Both seem to be based on boards tweeked by the mfgr. I also looked at the forum at Amdmb.com recommended by Angry Games. What a mess. This board, like so many others using Nforce2, seems to be extremely fussy about memory timings. Several brands of memory strips lock up during posts. I say the reviews should be redone with retail versions after initial bios fiddling has settled down. And the question of stability at various timings should have as much importance as performance speed.Anonymous User - Friday, September 19, 2003 - link
I'm having a hard time figuring out the difference between the NFII Lanparty Ultra and the NFII Ultra-AL.The Ultra-AL seems to go for about half the price.
Do they perform/overclock the same?
Anonymous User - Sunday, August 31, 2003 - link
Its a cool mobo...whats all the fussLonyo - Tuesday, August 19, 2003 - link
640x480 for game tests would make most sense, then it's mostly CPU limted not GPU limited.1024x768 is silly if you're comparing motherboard using different graphics cards.
And doing a graph showing one board is pointless.
You should have delayed this review until you'd done another one with the same testbed setup.
Anonymous User - Sunday, August 17, 2003 - link
i myself was skeptical about the whole raid 15 deal, that just seems like marketing scheme to me as well. this does seem to be the case doesnt it? well i do believe these benchmarx are quite abbreviated, being that they lack a a7n8x! and a few others, and while on this topic, very disappointed with the whole video card fiasco...please review and update this article guys....sryque
ATConundrum - Saturday, August 16, 2003 - link
I could be wrong, but this comment board is for the review on the mainboard, not the performance/build of the AnandTech.com website itself. Send those comments to the webmaster instead, and do the respectable thing and post constructive comments about the review here.Anonymous User - Wednesday, August 13, 2003 - link
Anonymous User - Monday, August 11, 2003 - link
Just another anonymous post...I think he did a fairly decent job of reviewing the board, and the choice of an Radeon for the benchmarking due to directx 9 compatability is understandable. If you wanted to wait longer for them to dig out all of the other mobos, rebuild them in to systems, then retest each one again so that you could have your nice little benchmarks... sorry.
Just wait, either they will re-do the other benchmarks again, or do the new benchmarks using this card. I've already seen tomshardwares guide showing 10 mobos with this chipset, and the bechmarks between them were so similar that they didn't make any difference in my buying descision.
next to last: I agree with the previous plugin complaint, as I also use Mozilla. Is there ANY advantage in using flash over JPG of GIF for the benchmark results? Also the flash banners are annoying as... but I guess they pay the bills.
Finnally, I know I'm not spelling well either due to no spell check, stiff keys on this keyboard, and I ran out of give a care juice about 45 minutes ago.
Anandtech is still all good.
Anonymous User - Sunday, August 10, 2003 - link
just to add to my comment in 37 if you had a post for pics i could have placed a pic on just to show you i does look smart and others have started making enqiries to my tower AND LANPARTY motherboard tower from www.thermaltake.com take a look if u dont know the case im talking aboutthermaltake tower + lanparty motherboard = 1 smart looking system
Anonymous User - Sunday, August 10, 2003 - link
hey wesley 1 point of interest for u m8 when you made the board why didnt u make the IDE cables longer as i have a thermaltake tower so when i saw your board and read the speck i was impressed and imediately boutght it only to be dissapointed in the cables as i cannot connect from the raid connectoins to my HD=2off + dvd rom and dvd-re writer as the cables are too short this post is for ALL u tech wizzards that make motherboardsGIVE US LONGER CABLES FOR GOD SAKE now im stuck with using normal IDE connections AND NO im not reverting back to the old cable strips it takes the look away from a promissing motherboard when you add in a uv light to light up the inside