DFI NFII Ultra: Mean Green Dream Machine
by Wesley Fink on July 30, 2003 6:25 PM EST- Posted in
- Motherboards
DFI NFII Ultra: Tech Support and RMA
For your reference, we will repost our support evaluation procedure here:
The way our Tech Support evaluation works is first, we anonymously email the manufacturer's tech support address(es), obviously not using our AnandTech mail server to avoid any sort of preferential treatment. Our emails (we can and will send more than one just to make sure we're not getting the staff on an "off" day) all contain fixable problems that we've had with our motherboard. We allow the manufacturer up to 72 (business) hours to respond, and then we will report whether or not they responded within the time allotted, and if they were successful in fixing our problems. In case we don’t receive a response before the review is published, any future responses will be added to the review, including the total time it took for the manufacturer to respond to our requests.
The idea here is to encourage manufacturers to improve their technical support as well as provide new criteria upon which to base your motherboard purchasing decisions. As motherboards become more similar everyday, we have to help separate the boys from the men in as many ways as possible. As usual, we're interested in your feedback on this and other parts of our reviews, so please do email us with your comments.
DFI’s easily obtainable RMA policy can be found by visiting their U.S. website at www.dfiusa.com and by clicking on the Support hyperlink at the menu listed on the left of their home page. The international DFI site is linked from this site, or can be accessed at www.dfi.com. Further Technical Support and FAQ's are available at this main site. There are links at the main site to a dedicated site for the LanParty series motherboards, which can be directly accessed at www.lanparty.com.tw. If you would like to RMA your DFI motherboard, DFI suggests that you should first contact the vendor from where you purchased your motherboard before reaching out to DFI's tech support and RMA.
For US customers, Technical Support is available by email at techsupport@dfiweb.com. DFI's tech support response time was excellent, coming in just 26 hours after our original email. The reply from the technical support representative was a sincere attempt to solve our problem, and the advice offered was helpful. The experience left a very positive impression of DFI’s commitment to customer satisfaction. Hopefully, some of the more recognized motherboard makers will follow in the footsteps of companies like DFI in terms of tech support.
DFI offers very clear instructions for motherboard returns as well as any technical support questions – for both US and international customers. Those who cannot find a local resource should send their Tech Support inquiries to the main site in Taiwan. DFI seems to be expanding their on-line resources, and there was more on-line information available than we found in the last look at DFI. There is more good news: the information and resources are easy to find without going through endless links. DFI has done an outstanding job of making customer service a priority, and we think many of you will be pleasantly surprised at the responsiveness you will find in your contacts at DFI.
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Anonymous User - Sunday, August 10, 2003 - link
why is everyone going nuts over this,this is aNforce2 ultra400 chipset so its new the asus a7n8x deluxe its a Nforce2 chipset so its old why compare an old MB with a old chipset with the new chipset,i own both boards and the DFI its 12% faster than asus and its the best
overcloking board for the athlon that i have used.
OH and xtras lots of Xtras for the price, with this board i was able to clock my 2500+ to 2466 MHZ no problem with the asus and same proc i only reach that # and it would not boot at all
and if U where wondering i got version 2.0 of the asus. peace
Anonymous User - Tuesday, August 5, 2003 - link
#34, did you read the review or any of the comments from the editors? You'd have to be stupid to think that DFI's nForce2 Ultra 400 motherboard would show anything different from the many nForce2 and KT600 motherboards AT has reviewed here. Look at any of the past few motherboard reviews and you'll clearly see nForce2 is faster than KT600, and that all nForce2 boards are no faster than each other, varying in performance by no more than 1%.Jeez, why should AT even bother posting reviews for such clueless readers with an ignorant attitude.
Anonymous User - Sunday, August 3, 2003 - link
It does not matter how new he is to Anandtech, there must be an editor responsible enough to make the call as to whether or not this review was worth putting up. In my opinion, I see little or no value to this review because there is no comparison worth mentioning. Come on! A Ti4600 on 3 motherboards but the review board has a 9800!When I finally got the the benchamrks and realized what was being done, I was through taking this article seriously. What is to be gained by reading this? You must compare it to a comparable system with the same components.
What gives with the two different hard drives listed in the setup? Was the DFI using the faster drive while the others used the slower setup?
Cashmoney995 - Sunday, August 3, 2003 - link
Its free, and Anand would never accept any type of bribe from the companies. Its not the easiest thing running a FREE to view website, and doing a multitude of benchmarks on THEIR free time. Just chill a bit guys, we dont want to become completely cynical. AT says the DFI mobo is the best deal out there, and I think im gonna pick one up. I bought a Chaintech and have had horrible experiance with the drivers especially for audio, it comes out all scratchy and the provided driver doesnt even work! Even worse is the horrible chaintech website which does shit for letting u contact support.Anonymous User - Saturday, August 2, 2003 - link
Posting an email i sent here but didn't get any response to regarding this article:"Please correct me if I am wrong but from what I understand Soundstorm is a
certification given to a motherboard that guarantees it meets certain
specification set by Nvidia/Dolby guys. I also understand that it's a money
issue a lot of manufacturer don't pay to be certified, the sound might be as
good but it's not Soundstorm. So in the article when you say:
"On boards using the MCP-T Southbridge, sound is provided by the excellent
nVidia SoundStorm digital audio controllers built into the MCP-T. The
manufacturer provides a compliant audio codec for the front-end that
interfaces to Sound Storm. DFI uses the excellent cMedia codec • the same
codec used on all three LanParty boards."
It's for me very confusing, and I believe mislead potential buyer,
especially that I remember earlier Nvidia clarifying this issue and stating
that at the time Abit was the only certified motherboard
http://www.nvidia.com/object/motherboards.html. It also doesn't seem to
make sense to say that SoundStorm is built into the MCP-T since it is a
certification process that applies to the entire motherboard once complete
not only to a chipset. Same logic says that anything interfaces with
SoundStorm seems also flawed. As a buyer for me it's the same thing when I
go to the movies and specifically go to the THX certified screens only, I
mean I pay the same price so why not have a peace of mind that sound quality
has been inspected and certified by a team of expert. Personnally I don't
care about sound in motherboard but I would think if someone did the same
logic would apply and they might rather go with Abit, or other SoundStorm
certified motherboard, for peace of mind. That's just my understanding and
opinion."
Anonymous User - Friday, August 1, 2003 - link
why didn't you just go back and rebench the gigabyte board with the 9800? that would make a lot more sense and certainly would have been what AT did back in the day...Wesley Fink - Friday, August 1, 2003 - link
Regarding the post about the 32MB Aperture Size:The Aperture Size makes very little difference in the performance of the ATI 9700/9800 series video cards because of the way the architecture handles textures. For the sake of consistency we have used 128MB Aperture Size and will use it with the 9800PRO in the future.
However, these are game benchmarks run with the ATI 9800 PRO at the same settings - except 32mb and 128mb apertures - with UT2003 and GunMetal 2 DX9:
UT2003 1024x768
Flyby 32MB Aperture 217.08, 128Mb 217.36
Botmatch 32Mb Aperture 81.16, 128Mb 81.28
Gun Metal 2, Benchmark 2 DX9, 1280x768
32Mb Aperture 31.47, 128Mb 31.47
As you can see, the real difference between 32Mb and 128Mb Aperture is negligible in these game benchmarks on the 9800 PRO.
Anonymous User - Friday, August 1, 2003 - link
I'm sure thats what most of us wanted to see. I don't even know if you can use ANY data from a past benchmark and compare it accurately with a new test. Unless you are sure NOTHING has cnaged with the test setup (no driver or windows updates, no programs installed or removed) even just surfing the web with the "test" pc for a couple weeks might skew the results.Fresh OS install > Test > Swap parts
Fresh OS install > Test > Repeat
Nightmare
Wesley Fink - Friday, August 1, 2003 - link
Review conclusions were NOT based on comparisons made with different video cards. I HAVE compared the Gigabyte and DFI nForce2 Ultra 400 boards - both with a 9800 PRO 128Mb card. But my Gigabyte review is posted on a website I used to write for, www.bleedinedge.com, and can not be fairly quoted here since Evan Lieb reviewed the Gigabyte board here at Anandtech. I would never draw conclusions based on differences in benchmarks run with cards performing as differently as the Ti4600 and 9800 PRO.We have moved to the 9800 PRO as our new standard for reviews, and there is never a good time to make such a switch. I considered not even posting earlier benchmarks run with the Ti4600, but there are benchmarks - Media Encoding being one - that are not affected by the video card. I also thought the benchmarks, clearly identified as different video cards, would also help our readers see the changes our new video standard would make in test scores.
This will all make more sense as new reviews are published using the ATI 9800 PRO.
Anonymous User - Friday, August 1, 2003 - link
Without using the same video card, you can NOT compare the DFI and the Gigabyte nForce2 motherboards. Moreover, you can NOT say that the DFI is the best performing AMD motherboard.
This review is useless for someone who wants to buy an nForce2 motherboard and wants to compare these two.